Frequently Asked Questions

Welcome to our FAQ page! We’ve gathered the most common questions about shopping with us. If you don’t see your answer here, feel free to reach out—we’re happy to help.

 

🛍️ General Questions

Where are you located?
We’re proudly based in Atlanta, Georgia, where all of our original designs are created.

Do you take custom orders?
Yes! We love working on special pieces. Custom orders can be requested by emailing us directly. Please note: custom items are final sale and non-refundable.

Do you offer wholesale options?
Absolutely. If you’re a boutique or shop owner interested in carrying our designs, please email us for wholesale inquiries.

 

🚚 Shipping & Processing

How long does it take to process my order?
All orders are processed within 2–5 business days before shipping.

Do you offer free shipping?
Yes! Domestic U.S. orders of $75 or more ship free.

How long does shipping take?

• Domestic (U.S.) Shipping: Typically 5–7 business days, shipped via USPS or UPS. Delivery times may vary during holidays or busy seasons.

• International Shipping: Usually 3–4 weeks, depending on your country’s postal service and customs processing. Orders are shipped via DHL or your local postal carrier.

Do you ship worldwide?
Yes, we ship internationally! Please allow extra time for customs clearance and local delivery.

 

💳 Returns & Refunds

Do you accept returns?
Yes, we accept returns and offer refunds within 14 days of delivery for unworn, unwashed items.

Are there exceptions?
Yes—custom orders are final sale and cannot be returned or refunded.

How do I start a return?
Please email us with your order number and reason for return. Once approved, you’ll receive return instructions.

 

👕 Product Information

What type of apparel do you sell?
We specialize in unisex t-shirts and sweatshirts, featuring both original designs and custom requests.

What brands do you use for your apparel?
Our designs are printed on quality blanks such as Gildan 18000 sweatshirts, Gildan Softstyle tees, and Bella + Canvas tees.

How should I care for my items?
For best results, wash inside out on cold and tumble dry low. Avoid bleach and ironing directly on the design.

 

📩 Contact Us

Still have questions? Reach out via email—we’ll get back to you as quickly as possible.

Our direct email is: shopcitrusberry@gmail.com for the fastest response!